Velobet Privacy and Data Protection Policy

How Velobet Casino UK Handles Your Data

Velobet Casino UK collects only the information needed to open an account, process payments and meet verification requirements, and we hold it under the Privacy Policy you accept when you tick the box on the Sign Up form, alongside our Terms and Conditions dated 07/03/2025. Each category in the table below becomes relevant at a different stage of your relationship with us, starting with the three fields entered at registration and ending with the documents checked during verification.

Registration is open to players aged 18 and over, and English is the binding language of both the Privacy Policy and the Terms and Conditions. If you have questions about any of the data we hold, our support team is reachable 24/7 through live chat, email, or the Contact button on every page of the site.

Why We Collect and Protect Your Information

We process personal data to operate the casino and sportsbook responsibly, confirm your identity and meet the obligations set out in our Privacy Policy, last updated on 07/03/2025 alongside the Terms and Conditions. English remains the binding language of both documents, and any dispute over how we handle your data falls under the law of Curaçao, with claims brought before a competent court there. If you have concerns about how we use personal data, our support team is reachable 24/7 by live chat or email, and a separate email address handles business and affiliate enquiries.

Verification and Record-Keeping

Identity documents must be submitted in Latin or Cyrillic script; where they are not, we verify your identity by video call instead. Verification is normally completed within 48 hours, and the resulting KYC records are kept on file for 10 years. Accounts belonging to politically exposed persons may be closed, with a 20% administration fee deducted from any returned deposit.

We do not accept payments from third parties, and a wallet or account shared between players is closed with a 20% settlement fee applied, which keeps the identity data linked to each account accurate. We do not open accounts for residents of Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any FATF-blacklisted jurisdiction. Accounts linked to Russia or Belarus are closed with the balance retained, and Georgian accounts are closed with deposits refunded minus 20%.

Your Privacy Rights and Account Controls

You control much of how your information is used once your account is open, from updating personal details to closing the account altogether. The options below are available through My Account or by contacting our 24/7 support team at any time.

• Update personal information: first name, last name, date of birth, mobile number, country, city and address can be edited under My Account, though your username cannot be changed once set.
• Recover account access: if you forget your password, you can reset it from the sign-in page without losing any stored account data.
• Get help with payment data: questions about how payment details are used during deposits and withdrawals go through 24/7 live chat or email.
• Set responsible-gaming controls: deposit limits, time-outs and self-exclusion from 6 months to 5 years are recorded against your account on request to support.
• Restrict family access: we recommend parental-control software such as Net Nanny, CyberPatrol or CYBERsitter on any shared device.
• Mind public giveaways: entering the X giveaway means commenting your username publicly, so treat it as visible information.
• Close your account: you can close your account at any time; refund requests must be made within 14 days, or 30 days if someone else accessed it, with ID resubmitted within 5 days.