Velobet Terms and Conditions Explained

Terms and Conditions at Velobet

Our terms and conditions, last updated on 07/03/2025, are binding in English and apply to every account opened with Online Casino Velobet. The governing law is that of Curaçao, and any dispute must be brought before a competent court there. Registration is open only to players aged 18 and over, and this age limit is confirmed during verification before any withdrawal is released.

Opening an account takes three fields: an email address, a username that cannot be changed afterwards, and a password of at least 8 characters with one capital letter and one alphanumeric character. Crypto deposits can be made right after sign-up, while other payment methods require the profile to be completed first with full name, date of birth, mobile number, country, city and address; sign-in details can be managed afterwards through account login.

Prohibited Conduct and Account Closure

Third-party payments are not accepted, and shared wallets or accounts between players result in closure of the account plus a 20% settlement fee on the balance, as detailed under closing an account. Accounts linked to a politically exposed person may be closed with a 20% administration fee on any returned deposits. Players registering from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or an FATF-blacklisted country cannot open an account, and accounts from Russia and Belarus are closed with the balance retained.

Bonus Clauses and Withdrawal Caps

Every promotion described on our casino bonus page carries its own withdrawal ceiling, set out in the terms and conditions alongside the general payment limits.

Only one of each bonus is granted per person, IP address, device, family, address, phone number, card, payment account and email, and a bonus that expires or is cancelled removes both the bonus and any winnings it generated.

Verification, Refunds and Responsible Play

Verification requires the name, email and date of birth on file, a valid ID or passport, and proof of residence no older than 3 months; documents must be in the Latin or Cyrillic alphabet, otherwise video verification is required. Checks are usually completed within 48 hours, and records are kept for 10 years.

No refund is issued once funds have been played, and any refund request must be made within 14 days, or within 30 days if the account was accessed by someone else; identification must follow within 5 days and an administration fee of up to 20% may apply. The same processing timelines sit alongside the methods listed on our deposits page.

For responsible play we offer account limits, a time-out arranged through support that reopens automatically once the period ends, and self-exclusion from 6 months to 5 years by email, with 6 months applied by default. Players can also reach Gamblers Anonymous, GamCare or Gambling Therapy, and parental control software such as Net Nanny, CyberPatrol or CYBERsitter can restrict access from a shared device.