Velobet Limits, Time-Outs and Self-Exclusion

How Velobet Supports Safer Play

We offer four tools that let players stay in control of their time and spending with us: account limits, time-outs, self-exclusion and round-the-clock support. Players who search for us under spellings such as Velobets Casinos reach the same account settings and support channels described here, since it is the same casino. None of these tools require a reason to be given, and each is arranged through our support team or account settings.

Time-Outs and Self-Exclusion

A time-out is requested through our 24/7 live chat or email support, and the account reopens automatically once the chosen period has passed. Self-exclusion runs longer: between six months and five years, with six months applied as the default if no specific length is chosen. Both tools are confirmed by our support team after a request is submitted, rather than applied automatically from account settings, and during an active self-exclusion period the account cannot be reopened early. Players can reach support after signing in via account login, and the same channels handle a request for either tool.

Limit, Time-Out and Self-Exclusion Options at a Glance

Each responsible gambling tool works differently: some adjust an account's activity, others pause it temporarily, and self-exclusion stops play for a set period entirely.

Outside of the time-out's automatic reopening, none of these settings loosen on their own, so a shorter option such as account limits suits a smaller adjustment better than a full self-exclusion.

Steps to Activate a Limit, Time-Out or Self-Exclusion

Each tool is set up directly with our team rather than through an automated form, so the steps below start with a conversation rather than a settings toggle.

1. Open the Contact button on any page to reach 24/7 live chat or email support.
2. Ask for an account limit if the goal is to cap activity rather than pause the account.
3. Request a time-out for a temporary break; the account reopens automatically once the agreed period ends.
4. Email support to set self-exclusion for a chosen length between six months and five years, or accept the six-month default.
5. Treat self-exclusion as final for its full term, since the account cannot be reopened early once support confirms it.
6. Consider a full account closure instead if the goal is to stop playing permanently rather than pause for a set period.

Support, Age Rules and External Help

Registration and play are restricted to players aged 18 and over, a minimum age set out in our terms dated 07/03/2025 and applied across every account regardless of payment method. Our own support stays reachable 24/7 through live chat and email, with a Contact button appearing on every page, so a request for a limit, time-out or self-exclusion can be raised at any hour rather than waiting for office hours. A separate email handles business and affiliate enquiries, but every player request for these tools goes through the main live chat and support address instead.

Alongside these account-based tools, we also point players toward independent organisations that operate separately from Velobet: Gamblers Anonymous, GamCare and Gambling Therapy each offer advice outside of anything we manage internally. For shared or family devices, parental control software such as Net Nanny, CyberPatrol or CYBERsitter can block access to gambling sites entirely, which is a separate layer of protection from the account limits, time-outs and self-exclusion described above.

For a wider look at what we offer alongside these protections, see our overview of Velobet.